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Welcome to the OnDemand Services
Group of Companies!
Why hire OnDemand? What do we have to offer that makes us stand out?
With the following we think mainly about our with-operator services in particular, but many of these points apply to all our divisions
Our much larger size allows us to provide the customer with many things that a smaller, one-man type company just can't.
- We're Dedicated: We don't contract landscaping, excavating or any other work . This is all we do.
- Many Locations: We have many branches, unlike most of our one-operator/one-machine/one-location competitors.
- Quick Response times: We have the size to get to almost anyone anytime in our service area, within a day or two.
- Unparallelled Range of Equipment: We have literally dozens and dozens of loaders and mini-excavators. And we stock an amazing arrray of attachments too - such a range that many local dealers don't even stock as many types.
The Prep Services
There are some customer-service things that we do which help to make your experience using us that much smoother and more positive - all before we ever get to your jobsite.
- Customer Support: Dispatchers Our disptachers answer live, and monitor the lines 24/7 every day of the year for a quick call back. Dispatch has everything at the ready to immediately schedule you for service.
- Advice and Planning Assistance: Would you like some advice in choosing equipment for your project, or other how-to resources? Check out our Tasks & Tips section here on this website, talk with on the phone with a technical advisor, or arrange for a free site visit.
- Day-before Call: Your assigned operator will make contact with you the day before. We find that this helps to relax you that everything is under control.
- Operators maintain regular contact: Your operator will text update you when on his way so you won't be left wondering when he'll be there.
The On-Site Experience
This is where the "rubber meets the road" as the expression goes, where all the prepatory work, all the organization and efforts toward professionalism and excellence pay off.
- We'll be there: We pledge to be at your jobsite on time, and on the day you were booked for. Book your service and build your week around us - count on it!
- The operator is truly an expert: We require our operators to come to us as experts, "top guns" of the bobcat/mini-excavator business, with thousands of hours of machine operating time, already.
- You'll like the operator: We are very selective as to who is approved to join our organization - they have to have a variety of personal skills including communication and a helpful, agreeable personality.
- You'll save money: In the end, if you can use us and get what you need done while consistently saving money, you'll be happy and have us back time and again. That's our goal!